Job Description

Key Responsibilities

1. Strategic Leadership & Expansion

• Develop and execute a growth strategy to establish 20+ clinics and retail outlets across Phnom Penh within five years.
• Identify high-potential locations and oversee end-to-end setup, including licensee partnerships, store design, and regulatory compliance.
• Drive market penetration by leveraging trends in pharmaceutical retail, wellness products, and healthcare services.

2. Operations & Licensee Management

• Ensure seamless operations across all clinics and retail units, maintaining high standards of customer service, inventory management, and profitability.
• Build and nurture relationships with licensees, ensuring alignment with brand standards and business objectives.
• Implement systems and processes to streamline supply chain, procurement, and vendor partnerships.

3. Business Development & Partnerships

• Forge strategic alliances with pharmaceutical suppliers, wellness brands, and healthcare providers to enhance product offerings.
• Negotiate contracts with licensees and suppliers to secure favorable terms and scalable growth.
• Explore new revenue streams, such as telehealth services or loyalty programs, to differentiate the brand.

4. Compliance & Regulatory Oversight

• Ensure full compliance with Cambodian pharmaceutical regulations, licensing requirements, and health standards.
• Oversee quality control for all products and services, maintaining adherence to international best practices.

5. Team Leadership & Culture

• Recruit, mentor, and lead a high-performing team across retail operations, marketing, and licensee management.
• Foster a culture of innovation, accountability, and customer-centricity.

6. Financial Performance

• Manage P&L for the retail division, optimizing costs and driving revenue growth.

          Deliver regular financial reports to the board, with actionable insights for improvement.

Job Requirement

Education and Experience

• Bachelor’s or Master’s degree in Pharmacy, Business Administration, Healthcare Management, or a related field.
• Minimum 10 years of experience in senior leadership roles within pharmaceutical retail, wellness chains, or multi-unit healthcare businesses (e.g., Watsons, Boots, or similar).
• Proven success in scaling retail operations, preferably in emerging markets.

Skills and Competencies

• Deep understanding of pharmaceutical regulations, retail trends, and wellness product ecosystems.
• Expertise in licensee/franchise business models and partnership management.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Proficiency in retail management software and data analytics tools.

Languages

• Fluency in English (mandatory); proficiency in Khmer is a strong advantage.

Personal Attributes

• Pioneering mindset with the ability to thrive in a fast-paced, entrepreneurial environment.
• Exceptional leadership, negotiation, and problem-solving skills.
• Passion for healthcare innovation and improving community access to wellness solutions.