Job Description

1. Routine after service on Panasonic brand at the service center. 

- Responsible customer service claim for both onside and walk-in. 

- Problem analysis and do troubleshooting through phone with installer or customer. 

- Prepare quality product information sheet after repair and share to direct supervisor. 

- Prepare own KPI to support company direction or goal. 

- Handle customer inquiries and provide first call resolution to build more loyal customer. 

- Maintain records of service requests, repairs, and maintenance activities 

- Prepare weekly and monthly, report to supervisor and manager. 

2. VRF service support (VRF in warranty service claim) 

- Provide on-site support for B2B projects after received job assigned from supervisor or manager. 

- Coordinate with the engineering team to address complex issues that arise during B2B projects 

- Collaborate with Engineer team to ensure seamless project customer satisfaction. 

- Preparation of reports and documentation for project reviews and report to Engineer Manager

Job Requirement

1. At least 2 years experience with electronic product repairing and priority for Room AC, Package AC, and VRF

2. Strong diagnostic and troubleshooting skills (RAC, PAC, WM, Fridge, VRF...)

3. Knowledgeable in the installation, maintenance, and repair of various AC systems, including VRF.

4. Understand principle of electronic product repairing.

5. Ability to provide customer service and handle customer inquiries

6. Familiarity with service center operations and procedures

7. Bachelor degree of AC related major

8. Able to travel to outside city or provinces.

9. English, good in weighting and speaking is a must.

10. Can work under pressure, hard work, honest, flexible and teams work.