Company Outsourcing(Cambodia)inc
Type Private Limited Company
Function
Employees 100
Location PhnomPenh
Position Title Customer service - Operation: (01 Position) Level Senior
Hiring 1 Salary Negotiation
Sex Male/Female Age 25
Public Date 2024-09-20 Closing Date 2024-10-20
Term Full-Time Qulification Bachelor-Degree
Language English Language Level Good
Location Phnom Penh Benefit

Job Description

-Handle and solve daily operation and transactions with other involve party such as Broker, Customers, airline, GSA, CSA...etc.

-Arrange daily air-export and import shipments and operation.

-Understand the SOP of all customers and strongly follow SOP requirement.

-Follow up with local customers for cargo as well as document status & keep related parties informed if any

change

-Arrange booking spaces with Airlines, GSA and CSA and execute all important shipping documents, e.g. flight schedule, Hawb, Mawb, Manifest, INV/packing list / CO etc...

-Arrange booking truck with trucking team for pick up & delivery shipments to customer in timely.

-Closely follow up with Customs Broker to ensure smooth operation of all the activity of import & export

shipments.  

-Report to Customers, Manager & Concerned if any irregular.

-Contact to airline, GSA, CSA oversea agents for flight schedule.

-Update schedule to customers and agent.

-Checking approval and contact to shipper for any booking approval.

-Issue HAWB, MAWB, Manifest etc for smooth arrangement.

-Checking & confirming costing in system.

-Responsible for full system data entries.

-Issue invoice and send to customers & oversea agent as per timeline.

-Responsible for sending pre-alerts and shipping advice to customers.

-Understand and achieve Weekly & monthly KPIs target.

-Support Manager to follow-up payment and update to accountant Dept or Manager.

-Prepare weekly and monthly shipment report.

-And update data into customer's system if required.

-Follow up shipment arrival as per schedule.

-Support or co-ordinate with other operation staffs and related departments.

-Weekly report to Manager

Job Requirement

-Fluent and good skill in writing and reading in English

-Good communication

-Computer skill for MS Excel, Word

-Available for standby in office if have some case urgent.

-Have experience in logistic is advantage

-We will train system and working flow.