Job Detail

Company	Outsourcing(Cambodia)inc
Type	Private Limited Company
Function
Employees	100
Location	PhnomPenh

Position Title	Operation Manager - VKirirom Resort (Kirirom National Park)	Level	Middle
Hiring	1	Salary
Sex	Male/Female	Age	25
Public Date	2020-04-13	Closing Date	2020-05-13
Term	Full-Time	Qulification	Bachelor-Degree
Language	English	Language Level	Good
Location	Phnom Penh	Benefit

Job Description

	- BUDGET USD1500-USD1800 - WORK LOCATION VKirirom Resort (Kirirom National Park) MAIN KEY RESPONSIBILITIES: 1. Fully responsible for the overall management of the operation of the resort including: F&B, FO, Group customer, housekeeping, security and public relations. 2. Deal effectively with customers, staff to keeping resort running smoothly. 3. Commercial awareness and can build and maintain relationships with internal and external customers. 4. Preparation of the annual budgeting and monthly forecasting processes. 5. Support and work with all Head of Departments in all aspects of resort running. 6. Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, Customer feedbacks / and action taken for service recovery, and also any staff issues. 7. Ensure SOP implementation in all departments and check the same during routine operational checks. 8. Monitor the purchase of each department, 9. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. 10. Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. 11. Monitor the co-ordination between all departments for smooth & efficient operations. 12. Assessing and reviewing customer satisfaction and service recovery process. 13. Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization. 14. Be on available on call 24 hours a day to resolve any urgent problems on emergencies. 15. Any other duties assigned my management

- BUDGET USD1500-USD1800
- WORK LOCATION VKirirom Resort (Kirirom National Park)

MAIN KEY RESPONSIBILITIES:

1. Fully responsible for the overall management of the operation of the resort including: F&B, FO, Group customer, housekeeping, security and public relations.
2. Deal effectively with customers, staff to keeping resort running smoothly.
3. Commercial awareness and can build and maintain relationships with internal and external customers.
4. Preparation of the annual budgeting and monthly forecasting processes.
5. Support and work with all Head of Departments in all aspects of resort running.
6. Conduct regular operations team meeting with all the HOD weekly to discuss routine operational matters, sales targets, Customer feedbacks / and action taken for service recovery, and also any staff issues.
7. Ensure SOP implementation in all departments and check the same during routine operational checks.
8. Monitor the purchase of each department,
9. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
10. Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
11. Monitor the co-ordination between all departments for smooth & efficient operations.
12. Assessing and reviewing customer satisfaction and service recovery process.
13. Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
14. Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
15. Any other duties assigned my management

Job Requirement

	Knowledge and Skills • Time management • Professional appearance, motivational and group customer service • Good in English communication skills and presentation skills • Punctual, organized and trustworthy • Ability to track expenses and manage a budget • Ability to lead and inspire a team Education and Experiences: • Bachelor Degree Hospitality or in related field • At least 4years experiences of related positions in management level • Computer Skills (Ms. Word & Excel, Internet, e-mail….) and Management System. Contact Person: HR Officer Facebook Page: https://www.facebook.com/outsourcingcambodia Phone: 023 5197 888 / 086 986 133 / 096 641 7309 Email : info@outsourcingkh.com

Knowledge and Skills
• Time management
• Professional appearance, motivational and group customer service
• Good in English communication skills and presentation skills
• Punctual, organized and trustworthy
• Ability to track expenses and manage a budget
• Ability to lead and inspire a team

Education and Experiences:
• Bachelor Degree Hospitality or in related field
• At least 4years experiences of related positions in management level
• Computer Skills (Ms. Word & Excel, Internet, e-mail….) and Management System.

Contact Person: HR Officer

Facebook Page: https://www.facebook.com/outsourcingcambodia

Phone: 023 5197 888 / 086 986 133 / 096 641 7309

Email : info@outsourcingkh.com

Operation Manager - VKirirom Resort (Kirirom National Park)

Job Description

Job Requirement