| Company | Outsourcing(Cambodia)inc |
|---|---|
| Type | Private Limited Company |
| Function | |
| Employees | 100 |
| Location | PhnomPenh |
| Position Title | IT Helpdesk Supervisor | Level | Middle |
|---|---|---|---|
| Hiring | 2 | Salary | 300 |
| Sex | Male/Female | Age | 25 |
| Public Date | 2020-05-25 | Closing Date | 2020-06-25 |
| Term | Full-Time | Qulification | Bachelor-Degree |
| Language | English | Language Level | Good |
| Location | Phnom Penh | Benefit |
Job Description
| - Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues. -Design and enforce request handling and escalation policies and procedures. - Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. - Monitor and test fixes to ensure problems have been adequately resolved. - Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Track and analyze trends in Help Desk requests and generate statistical reports. - Assess need for any system reconfiguration (minor or significant) based on request trends and make recommendations. - Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency. - Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. - Oversee the development, implementation, and administration of help desk staff training procedures and policies. - Improve efficiency and effectiveness of help-desk activity - Report to line manager on any issue that could significant impact the daily operation and business - Identify opportunities for productivity and service delivery of improvements, cost reduce and additional revenues recovery |
Job Requirement
| - Graduated bachelor degree of Information Technology, preferably in the field of Computer Science - At least 3+ year of experiences leading in IT support - At least 3+ year of experiences to manage user account (AD, Email Server, File Server, and Vmware) - 3+ years’ experiences providing first and second level customer/technical support - Demonstrated progressive experience in the supervision of a technical support team. - Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. - Solid relationship management and performance management skills. - Ability to motivate and direct staff members and subordinates. - Strong understanding of the organization’s goals and objectives. - Exceptional written and oral communication skills. - Exceptional interpersonal skills, with a focus on listening and questioning skills. - Strong documentation skills. - Ability to conduct research into a wide range of computing issues as required. - Ability to absorb and retain information quickly. - Ability to present ideas in user-friendly language to non-technical staff and end users. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Exceptional customer service orientation. - Experience working in a team-oriented, collaborative environment. - Experiences understating of networks/networking (servers, router, switches, firewall, Wifi, TCP/IP, and DNS) - Having high level of confidentiality, integrity and business ethic - Ability to work under pressure and tight deadlines - Be detail oriented - Be able to carry out multiple assignments - Have effective coaching and mentoring guideline |
Contact HR Office
Facebook Page: Outsourcing Cambodia Inc.
Phone: 023 5197 888 / 086 986 133 / 096 641 7309
Email: info@outsourcingkh.com