Job Description

• Request Fulfillment, Incident Management, Problem Management, Change Management, Knowledge Management
• Deliver outstanding Level 1 and Level 2 application support to all J Trust Royal employees in line with Technology disciplines
• Deliver outstanding support quality in line with Service Level Requirement (SLR) and Service Level Agreement (SLA)
• Deliver effective User Access Management (UAM) for all in-scope applications in line with Identity and Access Management (I&AM)
• Interact and coordinate with J Trust System Level 1 and Level 2 support groups to provide seamless Employee Experience
• Maintain highest level of Employee Experience and build great working relationship with stakeholders
• Escalate in a timely manner and provide assistance to Service Manager in handling major incidents when and where required
• Manage the availability and provision of technical support in the event of system or infrastructure changes
• Adhere to Technology policies & standards and follow processes, guidelines & work instructions at all time
• Other operational BAU tasks assigned by line manager

Job Requirement

• Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science or any other IT related field plus with business would be highly regarded
• At least 2 years of IT employment experience (preferred in financial sector)
• Demonstrated expertise in Windows desktop engineer in configuring, installing and troubleshooting PC systems,
• Ms Windows 10, Ms Office 365 applications and network configuration
• Working knowledge of remote access: Remote Desktop and Virtual Private Network
• Experience using administrative tools and working knowledge of Active Directory, Exchange Server, DNS, DHCP, TCP/IP.
• Experience working in a wireless network environment
• Working knowledge of troubleshooting helpdesk ticketing systems
• Adequate knowledge in ITIL service management
• Must be customer focused and have effective productivity/work output
• Organisational, task and time management skills
• Ability to work effectively in a team environment
• Able to work with minimal supervision
• Negotiation and internal relationship building
• Sound communication skills and English language proficiency (written and verbal)
• Attention to detail and accuracy critical
• Ability to develop stakeholders relationship and reconcile the need of different stakeholders track
  
  Contact Person:  HR Officer

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