IT Application Support Officer


Company Outsourcing(Cambodia)inc
Type Private Limited Company
Function
Employees 100
Location PhnomPenh
Position Title IT Application Support Officer Level Middle
Hiring 1 Salary 450
Sex Male/Female Age 25
Public Date 2020-06-19 Closing Date 2020-07-19
Term Full-Time Qulification Bachelor-Degree
Language English Language Level Good
Location Phnom Penh Benefit

Job Description

  • Request Fulfillment, Incident Management, Problem Management, Change Management, Knowledge Management
  • Deliver outstanding Level 1 and Level 2 application support to all J Trust Royal employees in line with Technology disciplines
  • Deliver outstanding support quality in line with Service Level Requirement (SLR) and Service Level Agreement (SLA)
  • Deliver effective User Access Management (UAM) for all in-scope applications in line with Identity and Access Management (I&AM)
  • Interact and coordinate with J Trust System Level 1 and Level 2 support groups to provide seamless Employee Experience
  • Maintain highest level of Employee Experience and build great working relationship with stakeholders
  • Escalate in a timely manner and provide assistance to Service Manager in handling major incidents when and where required
  • Manage the availability and provision of technical support in the event of system or infrastructure changes
  • Adhere to Technology policies & standards and follow processes, guidelines & work instructions at all time
  • Other operational BAU tasks assigned by line manager

Job Requirement

  • Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science or any other IT related field plus with business would be highly regarded
  • At least 2 years of IT employment experience (preferred in financial sector)
  • Demonstrated expertise in Windows desktop engineer in configuring, installing and troubleshooting PC systems,
  • Ms Windows 10, Ms Office 365 applications and network configuration
  • Working knowledge of remote access: Remote Desktop and Virtual Private Network
  • Experience using administrative tools and working knowledge of Active Directory, Exchange Server, DNS, DHCP, TCP/IP.
  • Experience working in a wireless network environment
  • Working knowledge of troubleshooting helpdesk ticketing systems
  • Adequate knowledge in ITIL service management
  • Must be customer focused and have effective productivity/work output
  • Organisational, task and time management skills
  • Ability to work effectively in a team environment
  • Able to work with minimal supervision
  • Negotiation and internal relationship building
  • Sound communication skills and English language proficiency (written and verbal)
  • Attention to detail and accuracy critical
  • Ability to develop stakeholders relationship and reconcile the need of different stakeholders track

    Contact Person:  HR Officer

Facebook Page: https://www.facebook.com/outsourcingcambodia

Phone:                 023 5197 888 / 086 986 133 / 096 641 7309

Email:                   info@outsourcingkh.com