Job Description

A. Cultural Strategy & Vision

• Define and implement the cultural positioning

• Design immersive guest journeys that integrate Cambodian heritage with

contemporary luxury

• Develop signature experiences (art tours, Mekong sunset rituals, private cultural

showcases)

• Ensure all touchpoints reflect refined storytelling and brand philosophy

B. Department Leadership & Team Development

• Recruit, train, and mentor Lifestyle Curators and Concierge teams

• Establish service standards beyond scripted hospitality

• Develop SOPs focused on personalization, anticipation, and emotional intelligence

• Lead grooming, etiquette, and communication standards aligned with ultra-luxury

positioning

C. Guest Experience & Operations

• Oversee seamless dual-lobby operations (Arrival Hall & Experience Lounge)

• Ensure each guest has a single point of contact

• Curate bespoke itineraries for VIP and high-net-worth guests

• Integrate dining venues, art spaces, and performance centers into a unified curated

system

D. Commercial & Real Estate Integration

• Train the team in soft introduction techniques for luxury residences

• Collaborate with Sales & Marketing to support experiential property tours

• Convert high-value guest experiences into long-term investment interest

• Host exclusive social salons and private events for residents and VIP guests

E. Brand Representation

• Act as the face of cultural sophistication for the property

• Engage confidently with local and international clientele

• Represent company in high-level networking events and partnerships

Job Requirement

A. Experience

• Minimum 8–10 years in ultra-luxury hospitality

• Director-level experience in Concierge, Guest Relations, Butler Service, or Cultural

Programming

• Experience in Europe or Singapore preferred

• Pre-opening experience highly desirable

• Background in luxury hospitality brands preferred

B. Education

• Bachelor’s degree in Hospitality Management, Cultural Studies, Arts, History, or

related field

• Master’s degree is an advantage

C. Core Competencies

Leadership

• Strong executive presence and decision-making capability

• Ability to inspire and elevate local talent

Storytelling

• Exceptional narrative ability

• Capable of transforming architecture and space into emotional experiences

Commercial Awareness

• Understands luxury consumer psychology

• Able to connect service excellence with real estate value

Cultural Intelligence

• Deep appreciation for local heritage

• Global mindset with refined social etiquette

Communication

• Native or near-native Chinese-English proficiency

• Excellent presentation and public speaking skills

D. Personal Attributes

• Charismatic and confident

• Emotionally intelligent

• Discreet and professional

• Detail-oriented yet visionary

• Passionate about elevating service culture in Cambodia