| Company | Outsourcing(Cambodia)inc |
|---|---|
| Type | Private Limited Company |
| Function | |
| Employees | 100 |
| Location | PhnomPenh |
| Position Title | Customer Service Supervisor | Level | Senior |
|---|---|---|---|
| Hiring | 1 | Salary | Negotiable |
| Sex | Male/Female | Age | 25 |
| Public Date | 2022-03-07 | Closing Date | 2022-04-07 |
| Term | Full-Time | Qulification | Bachelor-Degree |
| Language | English | Language Level | Good |
| Location | Phnom Penh | Benefit |
Job Description
Communicate and explain product knowledge with customers through phone, e-mails, comments, and chats professionally. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback Strategizing and monitoring the daily activities of customer service operations Assisting customer service staff with duties where required Training staff in areas of customer service and company policies Monitoring and authenticating returns, exchanges, and voids Investigating and solving customer service complaints Assisting with the development and implementation of service policies, and explaining these to staff and customers Maintaining documentation pertaining to customer service department activities Performing additional duties where needed
Job Requirement
Bachelor’s degree in any related field Must be able to understand, speak, read and write English to a good standard. Other language skills are welcome Desire to improve and grow business skills Good at communication skills, written and verbal Work experience in a similar role is a plus Can use Microsoft Word Excel, PowerPoint (Good at formatting)