Job Description

• To handle and provide supporting on Visa Issuing Transaction 24/7 days 
• To analyze and investigate Visa Card transaction and call to verify cardholder related to suspicious, repeat, fraud transaction, high amount and high risk merchant usage 
• To take immediate action to stop suspicious/fraudulent transaction and report to Supervisor/Manager 
• To assist any inquiries related to Cardholder billing statement and outstanding/available balance of Credit Card 
• To provide appropriate solution/suggestion for declined and/or approved transaction 
• To handle cardholder complaint effectively related to Visa Card product and service with standard of customer service satisfaction 
• To review E-mail/Log Records and follow up/coordinate within the team to make sure action is taken and updated from shift to shift. 
• To perform maintenance related to Visa Card Status (Block and Release Card) for any request from Cardholder/relevant sections with highly secured verification 
• To review daily declined/rejected transaction and take appropriate action then report to Supervisor/Manager for further actions 
• To investigate and report system issue to section Supervisor/Manager for recommendation and further solution to ensure daily task keep processing smoothly 
• To perform other tasks assigned by Supervisor/Manager

Job Requirement

• Bachelor Degree of Related field (Student in year 3/4 whose major in IT, Marketing, and management encourage to apply) 
• Banking experience is a plus 
• Knowledgeable in using Microsoft office (word, excel, outlook, power point) 
• Good in using of English language ( Japanese language is a plus) 
• Flexibility of working time 
• Willing to work under pressure 
• Honest and morally good 

Contact HR Office 

Apply Now 
Tel: 023 988 701

E-mail: recruitment@aeon.com.kh

Location : Phnom Penh6th floor (S603)of Diamond Twin Tower, Street Sopheak Monkul Corner of Koh Pich Sangkat Tonle Basak ,Khan Chamkarmon, Phnom Penh