Job Detail

To oversee his team of collectors
To ensure his staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position.
To input data and creating spreadsheets showing the progress of his staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
To supervise and coordinate activities of customers engaged in collecting overdue payments for charge accounts or loans from customers of banks.
To review delinquent account records to determine which customers must be contacted for collection of overdue accounts.
To organize collection work load according to degree and amount of delinquency and assign accounts to subordinator for collection.
To write letters or approve form letters for us in collection attempts.
To authorize or refer accounts to manager for repossession and legal action against debtors.
To assist subordinates with collection activities in difficult cases.
To supervise and coordinate activities of clerical workers in related activities
Other tasks assigned by Manager

Bachelor’s degree in Finance, Accounting, Business or a related field.
At least 2 years of experience
Microsoft Office
Have exceptional interpersonal skills.
Good at time management and multi-tasking skills.
Good at negotiation and persuasion skills
Good at verbal and written communication skills
Good at problem solving and decisions making skills
Have good critical thinking skills and exercise sound judgment
Have successful experience working in credits or collections and working in a call center
Knowledge of the state laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act.

Contact Person: HR Officer

Facebook Page: Outsourcing Cambodia inc

Phone: 023 5197 888 / 086 986 133 / 096 641 7309

Email: info@outsourcingkh.com