| Company | Outsourcing(Cambodia)inc |
|---|---|
| Type | Private Limited Company |
| Function | |
| Employees | 100 |
| Location | PhnomPenh |
| Position Title | ENOC Officer | Level | Middle |
|---|---|---|---|
| Hiring | 1 | Salary | |
| Sex | Male/Female | Age | 24 |
| Public Date | 2020-04-13 | Closing Date | 2020-05-13 |
| Term | Full-Time | Qulification | Bachelor-Degree |
| Language | English | Language Level | Good |
| Location | Phnom Penh | Benefit |
Job Description
| • Monitor, maintain service availability for customer to meet service level agreement • Keep on time for appointments with customers requested. • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers. • Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team. • Provision and activate the services offering customers • Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors • Restore service as quickly as possible to minimize impact customer's business • Operation and maintenance NMS alert system to response incident on time • Ensure network quality and minimize impact customer's businesses • Receive, document and record all incidents notification in system • Troubleshoot and escalate ticket to higher level for customers and network issue • Ensure network performance for customer's business continuity • Closely monitor network operation and follow up with customers with specific time for incident |
Job Requirement
| • Basic understanding about layer2 switching and layer3 routing • Basic networking, IP Internet knowledge • Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies. • Ability to travel on company business, potentially to other Provinces. • Prior experience as a Team Leader or Supervisor is desirable. • Flexible to work outside of normal business hours when required. • Minimum 1 year experience from ISP company |
Contact Person: HR Officer
Facebook Page: https://www.facebook.com/outsourcingcambodia
Phone: 023 5197 888 / 086 986 133 / 096 641 7309
Email : info@outsourcingkh.com