Job Detail

Company	Outsourcing(Cambodia)inc
Type	Private Limited Company
Function
Employees	100
Location	PhnomPenh

Position Title	SCM Continuous Improvement Specialist	Level	Entry-Level
Hiring	1	Salary
Sex	Male/Female	Age	24
Public Date	2020-04-13	Closing Date	2020-05-13
Term	Full-Time	Qulification	Bachelor-Degree
Language	English	Language Level	Good
Location	Phnom Penh	Benefit

Job Description

	We offer an opportunity to join a diverse team of passionate and dedicated colleagues who are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! Key responsibilities - Report to Area Continuous Improvement Manager and dotted line with Country Manager, scope of works within entire Customer Service Department and can be extend to whole organization depended on the area’s strategy and spot assignment in term of collaboration under one Maersk. - Interact and build relationship with country management board to drive lean mindset and coach lean leadership, support and consult for improvements and motivation ideas. - Coordinate with Automation Team to implement new platform or automation tool for management purpose. - Learn customer service process and operations process for insight support and driving country’s performance. - Maintain Lean activities and drive Lean mindset with on-going Lean tools, techniques and behaviors alive in Maersk. - Drive the execution (timelines and value) of the continuous improvement project pipeline. - Support, train and coach the entire Customer Service Department with LEAN tools and techniques where needed. - Support the country management (and the various team in the country) in continuously improving the country performance at all identified levels and metrics. - Help the country management to identify improvement initiatives that drive the overall improvement of the country. - Share identified and implemented improvements with other countries. - Implement identified improvement ideas from other countries. - Implement & test suggested improvements / changes to the standard processes as defined by the global process owners. - In case needed, also be the project manager of local improvement projects, however this will only happen occasionally; in principle, the local teams manage the identified improvement projects supported by the Country Continuous Improvement (CI) manager. - Introduce end-to-end process mindset into the country (by understanding how the country is performing into the entire Maersk network; how the country impacts other country’s performance). - Ensure that changes / updates / improvements to the initial training material are effectively cascaded through the entire country.

We offer an opportunity to join a diverse team of passionate and dedicated colleagues who are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities
- Report to Area Continuous Improvement Manager and dotted line with Country Manager, scope of works within entire Customer Service Department and can be extend to whole organization depended on the area’s strategy and spot assignment in term of collaboration under one Maersk.
- Interact and build relationship with country management board to drive lean mindset and coach lean leadership, support and consult for improvements and motivation ideas.
- Coordinate with Automation Team to implement new platform or automation tool for management purpose.
- Learn customer service process and operations process for insight support and driving country’s performance.
- Maintain Lean activities and drive Lean mindset with on-going Lean tools, techniques and behaviors alive in Maersk.
- Drive the execution (timelines and value) of the continuous improvement project pipeline.
- Support, train and coach the entire Customer Service Department with LEAN tools and techniques where needed.
- Support the country management (and the various team in the country) in continuously improving the country performance at all identified levels and metrics.
- Help the country management to identify improvement initiatives that drive the overall improvement of the country.
- Share identified and implemented improvements with other countries.
- Implement identified improvement ideas from other countries.
- Implement & test suggested improvements / changes to the standard processes as defined by the global process owners.
- In case needed, also be the project manager of local improvement projects, however this will only happen occasionally; in principle, the local teams manage the identified improvement projects supported by the Country Continuous Improvement (CI) manager.
- Introduce end-to-end process mindset into the country (by understanding how the country is performing into the entire Maersk network; how the country impacts other country’s performance).
- Ensure that changes / updates / improvements to the initial training material are effectively cascaded through the entire country.

Job Requirement

	- Lean / Sigma, Process knowledge is a pre-requisite & experience of having worked in Operations office is beneficial. - Experience in leading people & driving change management. - Training and Coaching experience. - Easy approachable and willing to invest in others. - Proven track record in a matrix, multi-cultural organization, building strong relationships and networks both locally and internationally.

- Lean / Sigma, Process knowledge is a pre-requisite & experience of having worked in Operations office is beneficial.
- Experience in leading people & driving change management.
- Training and Coaching experience.
- Easy approachable and willing to invest in others.
- Proven track record in a matrix, multi-cultural organization, building strong relationships and networks both locally and internationally.

Contact Person: HR Officer

Facebook Page: https://www.facebook.com/outsourcingcambodia

Phone: 023 5197 888 / 086 986 133 / 096 641 7309

Email : info@outsourcingkh.com

SCM Continuous Improvement Specialist

Job Description

Job Requirement