Job Description

Reporting to Store Manager Responsibility Operation : 

-Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs. 

-Partners with the store manager in creating sales volume growth and creating a positive customer experience. 

-Assists store manager in planning and executing sales promotions and maintaining a positive community image. 

-Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. 

-Performs opening and closing duties. 

-Delegates duties, as necessary, to shift supervisors and baristas. 

-Performs financial documentation and register readings during shift. 

-Ensures that the store, backroom, and equipment are maintained in a safe and clean manner. 

-Conducts per-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained. 

-Processes all payroll information in an accurate and timely manner. 

-Assists store manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events. Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures. 

-Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available. -Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events. 

-Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork, and recommends a proper course of action. Service: 

-Is the Role Model for outstanding service and “owner” of the service initiative at his/her store. 

-Pro-active in solving customer problems and satisfying customers in various situations. 

-Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules. 

-Ensures that all team members provide customers with efficient and friendly, superior service on a consistent basis. 

-Consistently monitors, coaches and encourages team members to meet the Company’s service standards. 

-Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment. 

-Responds proactively to prevent and resolve customer service situations. 

-Maintains efficient, friendly service standards Product : 

-Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends. 

-Consistently maintains the highest quality product standards. 

-Follows all Company drink recipes and procedures. 

-Oversees drink making and participates in the re-certification process monthly. 

-Educates our customers on the superior quality of Company products and services. 

-Prepares all drinks and ensures that all team members prepare drinks according to The Coffee Bean & Tea Leaf drink recipe standard operating procedures. 

-Tastes drink and food products on a per shift basis for quality assurance.

Job Requirement

Requirement 

- At least 1 years experiences with Customer service or similar position 

- Experience with Hospitality Industry would be advantage 

- Bachelor degree of any field is required 

- Micro Word, Excel, Power Point, Internet and email 

- Ability to communicate in Khmer fluency and good command of spoken and written in English 

- Passion for guest service 

-Team working skills to be able to lead a team and be a part of it 

-Ability to work independently and prioritize responsibilities 

-Respect for leaders and co-workers 

-A positive attitude 

-Attention to cleanliness and safety. 

Contact Person: HR Officer 

Facebook Page: https://www.facebook.com/outsourcingcambodia 

Phone: 023 5197 888 / 086 986 133 / 096 641 7309 

Email : info@outsourcingkh.com