Customer Service Officer (Phnom Penh)


Company Outsourcing(Cambodia)inc
Type Private Limited Company
Function
Employees 100
Location PhnomPenh
Position Title Customer Service Officer (Phnom Penh) Level Entry-Level
Hiring 1 Salary
Sex Male/Female Age 20
Public Date 2020-04-27 Closing Date 2020-05-27
Term Full-Time Qulification Bachelor-Degree
Language English Language Level Good
Location Phnom Penh Benefit

Job Description

  • Assist walk-in rider or customers form all walk-in life, provide information and solution to customers.
  • Handle dealer and customer’s complaints and provide potential solution to dealers if problem occurred.
  • Generate daily customer walk-in and phone call report to line manager
  • Get inform dealers assigned by line manager.
  • Manage day to day operation in depot.
  • Ensure the quality of the network for customer satisfaction.
  • Perform other duties or function if and when required, other duties assigned by line manager
  • Generate relevant Daily, weekly, monthly reports.
  • Make Sure branch office clean all time.

Job Requirement

  • University qualifications in Business Related Discipline
  • At least 01 years’ customer service experience with local or international organisations
  • Good English skill (Khmer language essential)
  • Able to communicate in English
  • Proven success in communicating effectively to all points of contact with customers, including liaison with line manager.
  • Able to use of Microsoft office
  • Experience in customer services and selling to customers based in a diverse range of industries.
  • Familiarity and confidence in discussing technologically driven product solutions.
  • Demonstrated ability to effectively manage multiple deadlines and complex issues.
  • Experience in successfully managing expectations of multiple parties, internal and external.
  • Ability to remain intergraded to a team, while working remotely and independently.
  • Innovative, creative, flexible and conscientious with high-level communication skills.

 

Contact Person:  HR Officer

Facebook Page: https://www.facebook.com/outsourcingcambodia

Phone:                 023 5197 888 / 086 986 133 / 096 641 7309

Email:                   info@outsourcingkh.com